I emailed the customer services department at Trevor Sorbie and received a reply informing me that they still make Firm Hold hairspray for salons, and they have decided to make it available to the public via their telephone ordering system. It is not exactly the same product as our beloved discontinued one – it has a different fragrance and is parabens free (though that’s supposed to be a good thing, right?), but it is in a pump spray and is a 200ml container. The regular price is £8.50 but Trevor Sorbie have dropped the price to the £4.99 that the other one cost. And as it is not available in stores they are offering free postage! I don’t know whether this offer is a permanent one or for a limited period, but you can call 01372 389380 to order now.
This is fantastic customer service and it is great when a brand really listens to their customers and acts fast to give them what they want.
HIYA MANY THANKS FOR YOUR HELPFUL ADVICE ON HAIR PRODUCT AND PHONE NUMBER,, WOULS LOVE IT IF YOU WOULD START A PETITION.. IN THE MEAN TIME I AM EMAILING THEM.. HAVE ALSO RANG AND STOCKED UP LOL BLESSINGS ANGIE
ReplyDeleteI rang the Trevor Sorbie Offices too...they seem to have had a lot of complaints about the withdrawal of the Firm Hold Hairspray!! Let's hope they review it and bring it back. In the meantime I will try and get the salon version.
ReplyDeleteI sent them an email and made my feelings known...I neeeed this hairspray...lol
Dawn
I agree. I have been to several branches of Boots to try to buy Trevor Sorbie firm hold hairspray and cannot find it anywhere. I haven't found another hairspray that is anything like as good. The email address is not on the Trevor Sorbie website and I got no answer when I rang so I will write to them.
ReplyDeleteI also have been trying to get Trevor's firm hold hairspray since November without success, so now I know why. Have spent ages searching the net for info, should have emailed them first. I absolutely love this hairspray as it holds my hair all day long. I'll now try to get their salno stuff, but I'll also email them to let them know that they have another dissappoited customer.
ReplyDeletehiya last poster if you ring them you can buy it over the phone..
ReplyDeleteThanks very much for this tip. I phoned and ordered and it arrived 2 days later. Maybe a slight change in policy - they did charge postage but only £2.89 in total and the price is excluding VAT. Still great to have a stock of the only hairspray I have found that holds my stupid fine hair in place.
ReplyDeleteThanks again
still no sign of them bringing this hair spray back to stores :(
ReplyDeletehave found a few sellers on ebay who have a few bottles left but looks like i may have to find an alternative hairspray soon. can anyone recommend one please?