New Blazer

I ordered a blazer online from Next on Friday evening and it was available for me to collect in store first thing this morning. I decided to use this service rather than the courier so I didn’t have to worry about them not leaving it if I wasn’t in. This is what I ordered online:

And this is what I received:

As you can see, one bears no resemblance to the other.

Now clearly the jacket in the picture existed at some point as the model is wearing it and had her picture taken. But when you type the code in from the label of the jacket I have, the one from the website picture comes up, suggesting that that one no longer exists.

Fortunately (for Next) I actually prefer the one I have so I’m not too disappointed, but I can imagine some people wouldn’t be happy to receive something other than what they’d ordered.

This isn't the first time this has happened with Next. I ordered some black boots last year which when they arrived were blatantly not black, but grey. I returned them.

I loved the in store collection service and would definitely use it again, but it would have been nice to receive what I thought I had ordered.